Cancellation policy

Customer Cancellations:
You can cancel your upcoming order at any time before the charge date. Once your order has been shipped and charged, we will be unable to cancel it.

We will send you a renewal reminder email three days before your charge date so that you have time to confirm your order and double-check the shipping address.

 

Gaia's Cancellations:
In the event that a product is out of stock, has pricing errors, or experiences any unforeseen discrepancies, we may not be able to process your order, and you will be notified.

Gaia's reserves the right to cancel any order for any reason with notification to the customer, including the right to cancel any order due to perceived or confirmed misuse, abuse, or manipulation of any part of Reel's cancellation, replacement, and return policy or process.

 

Subscriptions:
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

 

Pre-orders:
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We will take full payment to reserve your order. You can cancel anytime and receive a full refund before it is shipped.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.